Since 2009, Foundation FSSC has been a non-profit organization and independent Scheme owner whose mission is to provide trust and make an impact through the consumer goods industry.
More than 35,500 organizations worldwide, including premium A-brands, are currently certified by the FSSC 22000 Scheme for Food Safety Management Systems and the FSSC 24000 Social Sustainability Scheme. Both Schemes contribute to FSSC’s vision of creating a better world by helping organizations to align with the UN’s Sustainable Development Goals.
FSSC employs over 50 professionals. Half work in the Netherlands and the rest are in other locations worldwide.
FSSC is growing worldwide. As a result, the role of IT in its organization and for its customers is becoming increasingly important. Therefore, FSSC is looking for a Digital Service Officer (Digital Support Officer). As a Digital Service Officer (Digital Support Officer), you are responsible for supporting colleagues and customers on all operational aspects related to the use of IT services, IT infrastructure, and software applications.
The Digital Service Officer (Digital Support Officer) participates in operational meetings with colleagues, customers, and IT suppliers and is expected to proactively suggest improvements and support developments to further professionalize the IT systems.
Key Results Areas
- Providing timely answers to IT questions of users
- Developing and maintaining the IT part of the knowledge base
- Provide training on IT products to the Global Team, Partners, and stakeholders
- Support Portal and software product developments
- Support other IT-related activities like the website and Office 365
- Help manage the IT suppliers
Knowledge, Skills & Experience
- A good and wide IT knowledge and interest
- Specific knowledge in:
- Microsoft Office 365 Business (Exchange / AD / OneDrive / Teams)
- Preverbally Windows and Mac OS knowledge
- Ticket systems like Freshdesk / FreshService
- Knowledge of software development process
- Knowledge of api’s and process understanding of how to connect software applications
- IT project management and service delivery skills
- Fluent in English: ability to read, write, and speak at a high proficiency level
Please note that FSSC would like to get in contact with either an experienced Digital Support Officer or an ambitious DS Officer who is eager to learn.
What We Offer
If a healthy work-life balance and agile working within an international environment is at the top of your wish list, then as a Digital Service Officer (Digital Support Officer) at FSSC, you’ve come to the right place. In addition, you can also count on:
- A competitive salary
- Ample opportunities for personal development.
- An open culture within a flexible organization, where your future colleagues enjoy their work and are passionate about their company.